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Unfortunately, we cannot accept returns on sale items, gift cards, E-books, digital products, d ownloadable software products, or f inal PDF's.Īll sale items are FINAL and not eligible for refunds, cancellations, returns, or exchanges.īelow we’ve outlined a few scenarios that may prompt interest in a return and offer recommendations on how to avoid the problem to begin with and how we handle the problem if it has already arisen. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. To complete your return or exchange, we require a receipt or proof of purchase.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We don't guarantee that we will receive your returned item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your total refund. You will be responsible for paying for your own shipping costs for returning your item. You are responsible for shipping costs back to us. If you are approved, then your exchange will be processed and you will either be shipped the same product you initially purchased, or refunded. We will also notify you of the approval or rejection of your refund. Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We ONLY replace items if they are defective or damaged. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Customers have 7 days after receiving the item to send a return or exchange inquiry with photos of the defective item(s) to be eligible for a return or exchange, your item must be unused and in the same condition that you received it. If you've done all of this and you still have not received your refund yet, please contact us at & Exchanges - Damages and issues There is often some processing time before a refund is posted. Then contact your issuing card company, it may take some time before your refund is posted to your account. If you haven't received a refund yet, first check your bank account again. These items are non-refundable and cannot be returned to vendor. Due to sourcing our products from overseas and customizing your items, we order your materials within 24-48 hours after your purchase date. Refunds are completed and deposited within 1-5 business days depending on your financial banking institution.Ĭustom Orders: Pre-ordered Custom Signature Luxe Wigs, Custom Units, and Custom Services are FINAL SALE. Refunds will be issued via your original payment method minus any transaction fees. Refunds or cancellations on Rush Orders Is Not Accepted. Refunds and Order Cancellations are only accept within 24 hours of the purchase date with a detailed explanation for the requested cancellation. This most importantly includes our Shipping Policy, and our Refund Policy. LLL does not offer refunds for failure to review our Store Policies prior to purchasing. As always, please reach out if you have any questions.
We hope it offers answers to your questions and improves your online shopping experience with LLL. Thank you so much for taking the time to read about our refund policy and our business.